Terms and Conditions
Updated: 25 November 2015.
These terms and conditions ("Terms") will apply to any contract between us for the sale of any bottled beer ("Beer Products") and other products ("Other Products") listed on our website to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Beer Products and/ or Other Products from our website.
Please note that by ordering any of our Beer Products and/or Other Products, you warrant that you are over 18 (eighteen) years of age and you agree to be bound by these Terms and any other documents expressly referred to in them.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 5. Every time you wish to order Beer Products and/or Other Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
Any reference in these Terms to “consumer” means any natural person who is purchasing the Beer Products and/or Other Products for purposes which are outside his business.
Any reference in these Terms to “writing” or “written” includes emails.
1. INFORMATION ABOUT US
1.1 We operate the website www.hawksheadbrewery.co.uk ("Site"). We are Hawkshead Brewery Limited, a limited company registered in England and Wales under company number 03209508 and with our registered office at Staveley Mill Yard, Staveley, Cumbria, LA8 9LR. Our VAT number is 647629501.
1.2 To contact us, you can send us an email or telephone us using details on our Contact Us page.
2. OUR PRODUCTS
2.1 Our Beer Products and Other Products are described on our Site. The images of the Beer Products and Other Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computers display of the products accurately reflects the colour of the Beer Products and/or the Other Products. Your Beer Products and/or Other Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, due to the manufacturing process and nature of the Beer Products, all Beer Products have a 0.5% tolerance in relation to alcoholic strength by volume.
2.3 The packaging of the Beer Products and/or the Other Products may vary from that shown on images on our Site.
3. AGE REQUIREMENTS
3.1 You may only purchase Beer Products from our Site if you are at least 18 years old. We are not allowed by law to supply the Beer Products to you if you do not satisfy the age requirement. If you are underage, please do not attempt to order any Beer Products through our Site.
3.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Site to purchase Beer Products and/or Other Products.
3.3 If you are not a consumer you agree that these Terms and any document expressly referred to in them constitutes the entire agreement between you and us and to proceeds and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
3.4 If you are not a consumer you acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 Our shopping pages will guide you through the steps you need to take to place an order with us. The order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process before submitting.
4.2 You may place an order to purchase our Beer Products and/or the Other Products on the Site by entering the details of the Beer Products and/or the Other Products and quantities that you are interested in ordering and selecting "Secure Checkout". You will submit the order by clicking "Confirm Order" ("Proposed Order").
4.3 After you place a Proposed Order, you will receive an automated email ("Confirmation Email") from us within the next 2 hours during which we will confirm whether or not the Proposed Order has been accepted. The Contract between us will only be formed when we confirm that we have accepted your Proposed Order in the Confirmation Email.
4.4 If we are unable to supply you with the Beer Products and/or Other Products, for example because they are not in stock, no longer available, if at any time we have reason to believe that you are not over 18 years of age, or because of an error in the price on our Site, even if we have confirmed acceptance of your Proposed Order in a Confirmation Email, we will inform you of this in writing as soon as possible after receipt of your Proposed Order, and we will not process your Proposed Order. If you have already paid for the Beer Products and/or the Other Products, we will refund you the full amount as soon as possible.
4.5 If the Beer Products and/or Other Products are not in stock, we will contact you and give you an estimate time scale for their availability. You will then have the opportunity to proceed with the Proposed Order and wait for the Beer Products and/or Other Products to be available or you can choose to cancel your Proposed Order and If you have already paid for the Beer Products and/or the Other Products, we will refund you the full amount as soon as possible.
5. OUR RIGHT TO VARY THESE TERMS
5.1 We may revise and amend these Terms from time to time including but not limited to ensure compliance with relevant laws and regulatory requirement. Please look at the top of this page to see when these Terms were last updated.
5.2 Every time you order Beer Products and/or Other Products from us, the Terms in force at that time will apply to the Contract between you and us.
5.3 Whenever we revise these Terms in accordance with this clause 5, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
6. CONSUMER RIGHT OF RETURN AND REFUND
This clause 6 only applies if you are a consumer
6.1 You agree and acknowledge that the legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”) does not apply to the Contract for the supply of the Beer Products to the extent that they are perishable goods and the right to cancel is excluded by Section 28(1)(c) of the Regulations. This does not affect any other statutory rights that you may have as a consumer.
6.2 As a consumer, you will always have legal rights in relation to Beer Products and Other Products that are defective or not as described. These legal rights are not affected by these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
6.3 In relation to the Other Products, as a consumer, subject to clause 6.4, you have a legal right to cancel a Contract under the Regulations during the periods set out below in clause 6.5. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep any Other Products, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
6.4 However, this cancellation right does not apply in the case of any Other Products made to your specification or clearly personalised or perishable goods, such as food, drink or fresh flowers, periodicals , products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, any products which become mixed inseparably with other items after their delivery or any other products or contracts expressly excluded by the Regulations.
6.5 Your legal right to cancel a Contract starts from the date of the Email Confirmation (the date on which we email you to confirm your acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
|Your Contract||End of the cancellation period|
|Your Contract is for a single order for Other Products (which are not delivered in instalments on separate days)||The end date is the end of 14 days after the date on which you receive the Other Products.
Example: if we provide you with an Email Confirmation on 1 January and you receive the Other Products on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
|Your Contract is for multiple Other Products which are delivered on separate days.||The end date is 14 days after the day on which you receive the last instalment of the Other Products or the last of the separate Other Products ordered.
Example: if we provide you with an Email Confirmation on 1 January and you receive the first instalment of your Other Products or the first of your separate Other Products on 10 January and the last instalment or last separate Other Products on 15 January you may cancel in respect of all instalments and any or all of the separate Other Products at any time between 1 January and the end of the day on 29 January.
|Your Contract is for the regular delivery of Other Products over a set period.|| The end date is 14 days after the date on which you receive the first delivery of the Other Products.
Example: if we provide you with an Email Confirmation on 1 January in respect of Other Products to be delivered at regular intervals over a year and you receive the first delivery of your Other Products on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Other Products to arrive during the year.
6.6 To cancel a Contract, you just need to let us know that you have decided to cancel. You can email us at firstname.lastname@example.org or contact our Customer Services team by telephone on 01539 822644 or by post to Hawkshead Brewery Ltd, Mill Yard, Staveley, Cumbria, LA8 9LR. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
6.7 If you cancel your Contract we will:
(a) refund you the price you paid for the Other Products and the delivery costs. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop;
(b) only be required to refund to you in relation to delivery costs a maximum of the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of Other Product and/or a Beer Product within 3-5 days at one cost but your choose to have the Other Product and/or the Beer Products delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Other Products and we have not offered to collect them from you: 14 days after the day on which we receive the Other Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Other Products back to us. For information about how to return Other Products to us, see clause 6.10;
(ii) if you have not received the Other Products or you have received them and we have offered to collect them from you; 14 days after you inform us of your decision to cancel the Contract.
6.8 If you have returned the Beer Products and/or the Other Products to us under this clause 6 because they are faulty or mis-described, please see clause 11 for a summary of your key legal rights.
6.9 We will refund you on the credit card, debit card or to the PayPal account used by you to pay.
6.10 If the Other Products have been delivered to you before you decide to cancel your Contract:
(a) then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us at the brewery or hand them to our authorised carrier;
(b) unless the Other Products (or Beer Products) are faulty or not as described (in this case, see clause 6.8), or we have delivered them late (as set out in clause 7.6) you will be responsible for the cost of returning the Other Products to us. If the Other Products are one which cannot be returned by post, we estimate that if you use the carrier which delivered the Other Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
6.11 Because you are a consumer, we are under a legal duty to supply Beer Products and Other Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 6 or anything else in these Terms. Advice about your legal rights is contained in clause 11 and further information is available from your local Citizens' Advice Bureau or Trading Standards office.
7.1 Your Proposed Order will normally be fulfilled within 5 working days (being any day other than a Saturday, Sunday or Bank Holiday) unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
7.2 Delivery will be completed when we deliver the Beer Products and/or the Other Products to a person aged 18 years or over ("Appropriate Person") at the address you gave us when placing the Proposed Order (“Delivery”).
7.3 If there is no Appropriate Person available at your address to take delivery, please see our Delivery and Payment page to see what will happen in this event.
7.4 The Beer Products and/or Other Products will be your responsibility from the completion of Delivery.
7.5 You own the Beer Products and/or the Other Products once we have received payment in full, cleared funds, including all applicable delivery charges.
These clauses 7.6 to 7.8 only apply if you are a consumer
7.6 If we fail to deliver the Beer Products and/ or Other Products within 30 days from the date of the Proposed Order, then unless we have agreed otherwise, you may cancel your Proposed Order straight away if any of the following apply:
(a) we have refused to deliver the Beer Products and/or the Other Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your Proposed Order that delivery within the delivery deadline was essential.
7.7 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7.6, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Proposed Order if we do not meet the new deadline.
7.8 If you do choose to cancel your Order for late delivery under clause 7.6 or clause 7.7, you can do so for just some of the Beer Products and/or Other Products or all of them. If the Beer Products or other Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Proposed Order we will refund any sums you have paid to us for the cancelled Beer Products or Other Products and their delivery.
8. INTERNATIONAL DELIVERY
Unfortunately, at present we do not deliver the Beer Products or the Other Products to any country outside the United Kingdom.
9. PRICE OF PRODUCTS AND DELIVERY CHARGES
9.1 The prices of the Beer Products and the Other Products will be as quoted on our Site and may vary from time to time.
9.2 The prices stated on our Site do not include the delivery charges. The delivery charge will be calculated based on the quantity of Beer Products and/or Other Products that you order and you will be informed of the amount when you have selected "Add to Basket" and prior to selecting “Secure Checkout”. At this point you will have the option of whether to proceed with the Proposed Order or not.
9.3 We take all reasonable care to ensure that the prices of the Beer Products and Other Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 9.6 for what happens in this event.
9.4 Unless otherwise stated, the price of a Beer Product and/or Other Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being and all delivery charges.
9.5 If the rate of VAT changes between the date of your Proposed Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Beer Products and/or the Other Products in full before the change in VAT takes effect.
9.6 Our Site contains a large number of Beer Products and Other Products. It is always possible that, despite our reasonable efforts, some of the Beer Products and/or Other Products on our Site may be incorrectly priced. If we discover an error in the price of the Beer Products and/or Other Products you have ordered we will inform you by email of this error and we will give you the option of continuing to purchase the Beer Product and/or the Other Product at the correct price or cancelling your Proposed Order. We will not process your Proposed Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Proposed Order as cancelled and notify you in writing by email. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Beer Products and/or the Other Products to you at the incorrect (lower) price.
10. HOW TO PAY
10.1 You can only pay for Beer Products and/or Other Products using Paypal or by using a debit card or credit card. We accept the following cards: Visa Credit, Visa Debit, Visa Electron, MasterCard Credit, MasterCard Debit, JCB, Diner and Maestro. We do not accept American Express.
10.2 Payment for the Beer Products and/or Other Products and all applicable delivery charges is in advance.
11. OUR WARRANTY FOR THE PRODUCTS
11.1 We warrant that on Delivery and until the expiry of the best before date printed on the packaging of the Beer Products (in the case of Beer Products) and for a period of 2 months from Delivery (in the case of Other Products) the Beer Products and Other Products (as applicable) shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 11.2.
11.2 The warranty in clause 11.1 does not apply to any defect in the Beer Products and/or the Other Products arising from:
(a) wilful damage, negligence or abnormal storage conditions by you or by any third party;
(b) if you fail to use the Beer Products and/or the Other Products in accordance with the user instructions;
(c) any alteration, mixing or dilution of the Beer Products by you or by a third party; or
(d) any alteration, tampering, attempt to repair or modify the Other Products by you or any third party; or
(e) the Beer Products and/or the Other Products differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
11.3 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at www.hawksheadbrewery.co.uk or by post to Staveley Mill Yard, Staveley, Cumbria, LA8 9LR.
This clause 11.4 only applies if you are a consumer
11.4 If you are a consumer we are under a legal duty to supply Beer Products and Other Products that are in conformity with this Contract. See the box below for a summary of your key legal rights in relation to the Beer Products and Other Products. Nothing in these Terms will we affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product (which in the case of the Beer Products will be printed on the packaging and if it is not, it shall not exceed [ ] days) your legal rights will entitle you to the following:
• up to 30 days: if your item is faulty, then you can get a refund.
• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
11.5 If you wish to exercise your legal rights to reject the Beer Products and/or Other Products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at www.hawksheadbrewery.co.uk for a return label or to arrange collection.
12. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 12 only applies if you are a consumer.
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
12.2 We only supply the Beer Products and/or the Other Products for domestic and private use. You agree not to use the Beer Products and/or the Other Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER
This clause 13 only applies if you are a business customer and not a consumer.
13.1 We only supply the Beer Products and/or Other Products for internal use by your business, and you agree not to use the Beer Products and/or Other Products for any resale purposes.
13.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
13.3 Subject to clause 13.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
13.4 Subject to clause 13.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Beer Products and/or Other Products supplied to you under the Contract.
13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Beer Products and/or Other Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Beer Products and/or Other Products are suitable for your purposes.
14. EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.
14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including but not limited to any of the following:
(a) Acts of God, flood, earthquake, windstorm or other natural disaster;
(b) epidemic or pandemic;
(c) war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
(d) terrorist attack, civil war, civil commotion or riots;
(e) nuclear, chemical or biological contamination or sonic boom;
(f) any law or government order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing an embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent;
(g) fire, explosion (other than in each case one caused by a breach of contract by, or assistance of, the party seeking to rely on this clause or companies in the same group as such party) or accidental damage;
(h) loss at sea;
(i) extreme adverse weather conditions;
(j) interruption or failure of utility service, including but not limited to electric power, gas or water;
(k) any labour dispute, including but not limited to strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as such party);
(l) non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and
(m) collapse of building structures, failure of plant machinery, machinery, computers or vehicles.
14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Beer Products and/or Other Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15. COMMUNICATIONS BETWEEN US
15.1 When we refer, in these Terms, to "in writing", this will include email.
15.2 If you wish to contact us in writing for any reason, you can send this to us by email to email@example.com or by pre-paid post to Hawkshead Brewery Limited, Staveley Mill Yard, Staveley, Cumbria, LA8 9LR.
15.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your Proposed Order.
16. OTHER IMPORTANT TERMS
16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Beer Products and/or Other Products as a gift, you may transfer the benefit of our warranty in clause 11 to the recipient of the gift without needing to ask our consent.
16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if the recipient of your gift of the Beer Products and/or Other Products they will have the benefit of our warranty at clause 11, but we and you will not need their consent to cancel or make any changes to these Terms.
16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Beer Products and/or Other Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
16.7 If you are a business, the Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
16.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
17. GIFT VOUCHERS
1. The Hawkshead Brewery Limited Gift Voucher (Voucher) is available for purchase on site at Hawkshead Brewery, Staveley Mill Back Yard, Back Lane, Kendal, LA8 9LR, online at www.hawksheadbrewery.co.uk or by contacting 01539 825260.
2. If purchasing online or via telephone, a £2.00 postage fee will be charged in addition. Vouchers will be sent out by signed for post.
3. Vouchers can be purchased in multiples of £10 and £20.
4. Vouchers can be used to purchase food and drinks, products and to book tours at the Hawkshead Brewery Beer Hall. Vouchers are not redeemable in any other location or online.
5. No change will be given from a Voucher, so customers must spend at least the amount of the Voucher. Cash or card payments for the difference are acceptable.
6. If purchasing merchandise with a Voucher, any refunds will be processed onto a new Voucher.
7. Vouchers are valid for a period of 12 months from date of purchase. If the Voucher is not used within this period the balance on the Voucher will be forfeited.
8. Vouchers cannot be redeemed or exchanged for cash or other vouchers and are non-refundable and non-transferable.
9. Please treat your Voucher as cash. We will not accept any liability for lost, stolen or damaged vouchers.
10. Vouchers will be subject to verification at the time of presentation and we reserve the right not to accept any Vouchers that are or appear to be forged or counterfeit. Original Voucher must be presented to be redeemed. Defaced, damaged or photocopied Vouchers will not be accepted.
11. We reserve the right to amend these terms and conditions and / or discontinue selling Vouchers at any time.
12. Our usual house rules apply to all purchases.